Shipping & Returns

GST & Sales Tax

Audacious Gems is required to automatically charge and withhold the applicable GST for orders to be delivered to addresses within New Zealand. Each customer shall be solely responsible for all sales taxes, or other taxes, for goods on-sold and shipped by the customer to any other country or state in accordance with applicable laws. The customer indemnifies Audacious Gems for any tax liability arising out of any tax obligation owed by the customer under this clause.

Shipping

Goods will be shipped using DLE prepaid NZ Courier Post Signature Required Overnight Delivery Service. Audacious Gems Ltd does not guarantee specific performance on behalf of NZ Courier Post in meeting their target delivery times.

Damaged or Incorrect Merchandise

Audacious Gems will, upon the customer’s request, replace any merchandise that is received in damaged condition or as a result of a picking error. No material will be accepted or replacements issued without prior approval to return such merchandise. Filing of any insurance claims will be Audacious Gem’s sole responsibility.

Returns

Goods sent on Approval - Sale or Return basis

We will accept return of merchandise only if returned in the original condition within the specified approval period. The period may be extended at the discretion of Audacious Gems Ltd. Merchandise that has been chipped, scratched or otherwise damaged during the approval period will not be credited.  Customers should avoid placing stones into empty mounts. For unwanted merchandise the cost of return shipping shall be the responsibility of the customer. Responsiblity for return goods remains with the customer until the good are delivered in undamaged condtion into the custody of Audacious Gems Ltd. A signature requred courier service is recommended.

Pre-Paid Goods - Permission to Return and to Receive Credit

Audacious Gems will accept the return of merchandise ONLY IF IN ORIGINAL CONDITION and notification is within 7 days of receipt. Audacious Gems will, at its sole discretion, either issue a credit to your account or refund the purchase price to the credit card used for the initial purchase. For unwanted merchandise the cost of return shipping shall be the responsibility of the customer.